Narity Solutions

How IP PABX different from Analogue Keyphone

naritysolutions@gmail.com (narity solutions) — Tue, 20 Apr 2021 02:52:18 GMT

How IP PABX Different from Analogue Keyphone

VoIP or IP PABX had been widely known around the world. It had been becoming more a standard option comparing to traditional analogue keyphone system. However, how does it differs between each and another?

VoIP also known as Voice over Internet Protocol. Same goes to IP PABX which stands for Internet Protocol Private Automated Branch Exchange. The main definition is using networks as a protocol to transfer voice internally and including incoming calls.

The first main difference that's been most obvious is the infrastructure. IP PABX no longer require messy phone cables (RJ11). In traditional analogue system, users will need to specially pull another phone cables specially dedicated for each tables, these cables will be punched into a krone tag placed inside a DP box before connecting into PABX system. Which is going to be messy arrangement and cost extra in cable pulling. In IP PABX, users will only need to use the network / LAN (local area network) cable or known in RJ45, Cat5e, Cat6 or etc. that was meant for workstations PC internet purpose. In the IP Phone set, its often comes with 2 ethernet ports which first is meant for incoming network from network switches, and the second ethernet ports will act as an network out which will be used to connect to the PC. Resulting IP Phone act similarly like an adapter for network.

In features wise, IP PABX will comes with almost all features that is available in analogue phone system. Of course, as a modern IP PABX system, it will comes with extra features such as:

1. Miss Call - To check missed calls and their phone numbers

2. Address Book - To keep memory of client's contact

3. Auto Attendant - Phone as first point of reception to fasten up process for client to reach desired person

4. Call Recording - To record all or partial calls

5. Conferencing - Multiple persons in same call at the same time

6. Video Calls - To make video calls

7. Softphone connectivity - Can connect to PC or mobile phone as softphone to answer calls anywhere

8. Voicemail to email - Send voicemail to email for recording purpose

9. Connectivity with Branches - Branches or outlet to link into the same PABX system with HQ

Of course, the features are included but not limited to the features above. Features are different as according to brands and model available in the market.

In economical wise, there wouldn't be a huge difference comparing to analogue PABX system. However, this would need to be consulted by your PABX vendor.

IP PABX is preferred by many users nowadays with more possibility and features at the same time reducing cost. Thus, more users are preferring to switch over to VoIP and the network infrastructure seems to be more stable comparing to traditional way. Even when its connecting to IP internet protocol, however, it will usually not depending on internet to make calls.

Should you need more information, please find us at: https://www.narity.com.my

Disclaimer: Features, infrastructure and pricing differs as according to brand and models. Above stated are as according to products and as according to the information of products provided by Narity Solutions. Please seek for your vendors for exact information. This article will not be liable if information differs with your vendor.

What is Cloud PABX & The Benefits

naritysolutions@gmail.com (narity solutions) — Mon, 01 Feb 2021 07:12:50 GMT

What is Cloud PABX & The Benefits

With the technology enhancement, Cloud PABX is getting more a preferred system comparing to the traditional Analog PABX System. This is mainly due to the requirement of mobility and making companies operation more effectively.

1. Cloud PABX System Do Not Require to Purchase System Hardware

In the traditional PABX System, the system box is required to be placed in the office. Thus, Cloud PABX had eliminated the requirement of needing the box system and replaced with a Virtual System. As long an internet connection is available, then Cloud PABX System would be able to run as usual. A very good example is companies used to host a email server by their own, however were being replaced with hosted email services.

2. Mobility and Stay Connected

While the traditional PABX system require to access, make or receive calls only in the office, Cloud PABX is able to link with mobile phones, PC and Laptop. When the extension is being dialed, the devices will be able to perform the same features parallelly. It enable the possibilities of always getting connected to anyone dialing your office number wherever you are.

3. IT Personnel Requirements

Corporations often hire more IT staffs to maintain IT hardware, and of course, if a PABX system is being stored and hosting in the office, it might cause higher requirements of IT personnel. As the introduction of Cloud PABX, the requirements of service and maintenance will be reduce to almost zero. Thus, ensuring the uptime of Cloud PABX system while reducing the costs.

4. Configuration of PABX System

Instead of onsite configuration that might need some knowledge of coding or IT. Most Cloud PABX had been simplifying the setup. These setup are usually able to done via internet connection with simple steps.

5. Flexibility of Cloud PABX

Cloud PABX has been demonstrated its flexibility. Business sizes will often varies as according to the condition of economies. It had been a concern for business owners to decide whether going for a larger PABX system to get standing by for future expansion or a smaller PABX system to save cost. Thus, Cloud PABX often comes with a flexible package that enable users to expand or reduce their number of users flexibly as according to their sizes.

6. Service Contract Maintenance

For larger enterprises, in order to ensure their PABX is always up and running, service and contract maintenance is usually in place. As Cloud PABX system is being hosted by the service provider, the maintenance of Cloud PABX is always been continuously monitored. In another words, the system service is no longer needing to take place. Some vendors will also having a system being connected to the phones to monitor and giving an alert when attentions is required.

7. Cost of Cloud PABX

While enjoying the great features and benefit of Cloud PABX, comparing to the traditional system, the first investment cost is usually lower. This is due to the cost of system had been eliminated. However, depending on service provider, there will usually be a minimal running cost.

Connecting Your Operation to Hosted Cloud

naritysolutions@gmail.com (narity solutions) — Tue, 19 Jan 2021 06:43:52 GMT

Connecting Your Operation to Hosted Cloud

Operate Your Business Anywhere

Cloud technology had assisted business to operate beyond limitation, Access to data and make immediate necessaries regardless of your location. In the current market condition, business owners want to be efficient, achieving all operation to take in immediate effect. However, the current technology had been a limitation since a long time.

The market trend of Industry 4.0 and 5G had enabled possibilities for business operation. The main purpose is to improve the traditional method of operating to automate operation flow such as factory production, office accessibility and data. To enable these possibilities, computing is the first step. In another phrase, digitalize your operation work flow. That is also the purpose of the government implementing multiply grant and subsidies for Small & Medium Enterprises (SME) to digitize their operations. These digitize including implementation of back-end operation such as Enterprise Resource Planning (ERP), Point of Sales (POS), E-commerce and more.

Upon digitizing operation flow, Cloud will be implementing as a tools to work with these applications. As cloud will be used to replace traditional server hardware, all applications and data will now be stored and operated via a virtual cloud storage. In another words, you can now operate these applications and data on cloud. With this, It will be enabling your business operators to perform their operation not limited only in the physical office. However, any location can now be their office and access to their job. Thus, the trend of cloud server and computing had been embraced across any industries globally and its widely being distributed.

Features of PABX that you need to know

naritysolutions@gmail.com (narity solutions) — Fri, 15 Jan 2021 06:59:49 GMT

Features of PABX that you need to know

PABX (Private Automatic Branch Exchange) System is widely used and known in the business world. It includes a full ranges of features that a business communication might use. If you have ever wondered what are the features of a PABX system, herewith might be a reference for you:

List of Standard PABX features:

Auto Answer - Answer Incoming Calls Automatically
Auto Attendant - Gather Information from Callers and Before Routing Calls to Specific Agent
Auto Redial - Continuous Redial a Busy Number Until Reaching
Black List - Always Reject Specific Caller ID
Blind Transfer - Transfer Call to Others Without Specific Address
Call Conference - Multiple Persons Calling Within Same Conversation
Call Forward - Forward Call to Others Before Answering an Incoming Call (Internal & External)
Call Group - Call by Group (Usually by Departments)
Call Hold - Put Calls on Hold and Only Able to Retrieve by Own
Call Park - Put Calls on Park and Able to Retrieve by Anyone Else
Call Pickup - Pick Up A Call
Call Queue - Put Incoming Calls to Queue While Waiting Available Agents
Call Recording - Record Call Conversations
Call Transfer - Transfer Call to Others After Answering an Incoming Call (Internal)
Call Waiting - Put Incoming Calls to Waiting While Engage on Another Call
Do Not Disturb (DND) - Mute / Reject / Divert Calls when DND mode is activated
Music On Hold - Play Music When Calls on Hold / Queue / Waiting
Mute - Mute Voice Temporarily from the Opposite during a Call
Phonebook - Save Contacts in Digital PABX Phonebook
Speed Dial - Call Specific Person with Specific Speed Dial Number by Presetting into the System.
Video Calls - Calling with Video
Voice Mail - Transfer Incoming Calls to Voice Mail, Recorded and to Play Back When Available

Features that are listed above are commonly used by the business world. As for the competition in the market, features and packages might be varies by brand. The actual features list shall be referring to particular brand and model.

What is PABX System?

naritysolutions@gmail.com (narity solutions) — Thu, 14 Jan 2021 06:53:20 GMT

What is PABX System?

PABX stands for Private Automatic Branch Exchange. A Unified Communication System for an organization to communicate internally and externally. Today, PABX system is widely used in businesses for an effective transmission of voice. In the terms of market, PABX System also widely known as PBX System, Keyphone System, Intercom System, Business Phone System and many more.

PABX System offer the main voice features that's widely used for organizations to run daily operations. common features such as internal extension dialing, external dialing, call hold, call transfer and many more. To improve with the recent needs of business world, features like auto attendant, call recording, call conferencing, music on hold, call management system and others also being developed to accommodate these needs..

The technology of PABX is being operated by a PABX system console, IT engineers will be setting up the features and command keys with the PABX system. In the event of an incoming call, the system will react automatically as the setting that had been input. The same concept works for internal dialing, external dialing, call transfer and etc.

With the growth of technology, stability and common use of network usage, VOIP (Voice Over Internet Protocol) or known as IP Phone System had also been introduced. Instead of the traditional infrastructure of voice transmission over analog phone cable (or known as RJ11), excessive wiring installation will be eliminated with VOIP. The voice and information will be transmitted over the network, simplifying the infrastructure and enabling possibilities and overcoming the limitation of the traditional analog system.

Want to know more...

Visit: https://www.narity.com.my/pabx

Make the most of the season by following these simple guidelines

naritysolutions@gmail.com (narity solutions) — Wed, 13 Jan 2021 03:36:29 GMT

The new season is a great reason to make and keep resolutions. Whether it’s eating right or cleaning out the garage, here are some tips for making and keeping resolutions.

Make a list

Lists are great ways to stay on track. Write down some big things you want to accomplish and some smaller things, too.

Check the list regularly

Don’t forget to check in and see how you’re doing. Just because you don’t achieve the big goals right away doesn’t mean you’re not making progress.

Reward yourself

When you succeed in achieving a goal, be it a big one or a small one, make sure to pat yourself on the back.

Think positively

Positive thinking is a major factor in success. So instead of mulling over things that didn’t go quite right, remind yourself of things that did.

Keep in touch with site visitors and boost loyalty

naritysolutions@gmail.com (narity solutions) — Wed, 13 Jan 2021 03:36:28 GMT

There are so many good reasons to communicate with site visitors. Tell them about sales and new products or update them with tips and information.

Here are some reasons to make blogging part of your regular routine.

Blogging is an easy way to engage with site visitors

Writing a blog post is easy once you get the hang of it. Posts don’t need to be long or complicated. Just write about what you know, and do your best to write well.

Show customers your personality

When you write a blog post, you can really let your personality shine through. This can be a great tool for showing your distinct personality.

Blogging is a terrific form of communication

Blogs are a great communication tool. They tend to be longer than social media posts, which gives you plenty of space for sharing insights, handy tips and more.

It’s a great way to support and boost SEO

Search engines like sites that regularly post fresh content, and a blog is a great way of doing this. With relevant metadata for every post so search engines can find your content.

Drive traffic to your site

Every time you add a new post, people who have subscribed to it will have a reason to come back to your site. If the post is a good read, they’ll share it with others, bringing even more traffic!

Blogging is free

Maintaining a blog on your site is absolutely free. You can hire bloggers if you like or assign regularly blogging tasks to everyone in your company.

A natural way to build your brand

A blog is a wonderful way to build your brand’s distinct voice. Write about issues that are related to your industry and your customers.

Tips for writing great posts that increase your site traffic

naritysolutions@gmail.com (narity solutions) — Wed, 13 Jan 2021 03:36:28 GMT

Write about something you know. If you don’t know much about a specific topic that will interest your readers, invite an expert to write about it.

Speak to your audience

You know your audience better than anyone else, so keep them in mind as you write your blog posts. Write about things they care about. If you have a company Facebook page, look here to find topics to write about

Take a few moments to plan your post

Once you have a great idea for a post, write the first draft. Some people like to start with the title and then work on the paragraphs. Other people like to start with subtitles and go from there. Choose the method that works for you.

Don’t forget to add images

Be sure to include a few high-quality images in your blog. Images break up the text and make it more readable. They can also convey emotions or ideas that are hard to put into words.

Edit carefully before posting

Once you’re happy with the text, put it aside for a day or two, and then re-read it. You’ll probably find a few things you want to add, and a couple more that you want to remove. Have a friend or colleague look it over to make sure there are no mistakes. When your post is error-free, set it up in your blog and publish.